IT Support Contracts Overview
Free PC or Laptop Offer
Need to upgrade your existing IT infrastructure, how would you like that for FREE?
Receive a FREE PC or Laptop for the term of the contract when you sign up for one of our 24 or 36 Month Support contracts.
Levels of Support Contracts
IT Trends offers 4 levels of Support Contract for your PC or Laptop:
Home
For price-conscious home users.
Value
Where all the basics are covered.
Business
For faster response and shared costs.
Professional
Rapid response, best equipment, locked-in costs.
What is Included
| Home | Value | Business | Professional | |
|---|---|---|---|---|
| Initial Installation | X | X | X | X |
| Preventive Maintenance (Annually) | X | X | X | X |
| Other hardware supplied by ITT | X | X | X | X |
| Phone & Remote Support | X | X | X | X |
| Onsite Hardware & Software Support | X | X | X | X |
| Software Rebuilds | X | X | X | |
| Network | X | X | X | |
| Microsoft Upgrades | 50% | X | ||
| Printers (inc Multi-Function) | 50% | X | ||
| Internet & E-mail Issues | 50% | X | ||
| Travel Charges | 50% | X | ||
| Staff changes | 50% | X | ||
| Hardware (not supplied by ITT) | 50% | X | ||
| Smart Devices | 50% | X | ||
| Virus/Spyware attacks | 50% | X | ||
| Backup & Restore | 50% | X | ||
| General IT Support | 50% | X | ||
| Loan Equipment | 50% | X | ||
| Response Time | NBD | NBD | Next 1/2 BD | 4 Hours |
What is Excluded
- Software not included as part of the PC/Laptop in the contract, including accounting and specialist software.
- Setup in new offices.
- Damage and other non-warranty repairs.
- Issues arising from work undertaken by non IT TRENDS Personnel.
- User Backup and Lost Data and File Recovery.
Additional Contract Terms
These contracts are only available with the hardware detailed in this document. Loan equipment will be supplied only if available.
Frequently Asked Questions (FAQ)
Why would I have a support contract?
Certainty in costs, financial planning, peace of mind, proactive maintenance, and commitment to long-term support.
Why should I update our current computers, they are working fine?
New computers improve productivity and reliability.
Will the 'Free Computers' be Crappy?
No, technology changes and supporting old computers can be costlier than upgrading.
What if we have other computers that are not under contract?
We can support them either under a contract or on an 'As Required' basis.
How about the Total Cost?
Consider cost vs benefit: the improved productivity and reliability from new systems is invaluable.
Notes
Terms and conditions are subject to change without notice. Please refer to your contract at the time of signing for binding terms.